Measuring a Hotels Quality of Customer Service Essay

Measuring a Hotels Quality of Customer Service It is quite difficult to measure the quality of a service, because the satisfaction of the customer depends on many intangible factors and psychological features. The principal methods to evaluate services are: SERVQUAL, Gap Analysis, Tolerance zone and Walking Audits. We are going to explain this methods and study if we could apply them to the hotel.  § SERVQUAL It is a multiple-item scale named SERVQUAL, which measures the five dimensions of service quality.9 The dimensions are: - Reliability. - Responsiveness. - Assurance. - Empathy. - Tangibles. This method consists of two sections, the initial†¦show more content†¦The information is collected through a questionnaire which the company sends or facilitates to their customers, so they can receive the expected feedback. GAP 1 appears when the Management doesn’t understand how their customers formulate their expectations, based on a number of sources: experiences with the company and its competitors, personal needs, advertising and the communication with friends. GAP 2 result when the Manager isn’t able to fix target levels of the service quality of the company. GAP 3 is known as the service performance gap, due to that the delivery of the service is not the expected by the Management. GAP 4 is the discrepancy between service delivery and external communications in the form of exaggerated promises and lack of information provided to contact personnel.11 This is the most adequate method for the Lewis Partnership, because we receive concrete information about the service offered from the own customers.  § Tolerance Zone This method is to study if the customer has received a service which satisfied his expectations. 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Two World Wars A Journey of Borden’s Fiction Free Essays

Introduction The topic of Word War I literature and World War II literature is one that is extensively covered and researched by contemporary critics and scholars. However, the focus tends to be on literature of either one or the other war and not typically on any links between the two. The research that exists is largely centred on either gender or class in the literature, not about how a particular gender writes about a specific class. We will write a custom essay sample on Two World Wars A Journey of Borden’s Fiction or any similar topic only for you Order Now Therefore, a dissertation on Mary Borden’s focus on aristocracy in the two world wars will help fill a gap in research on war literature. 1.1 Research Objective Mary Borden lived through and wrote extensively on both wars and this dissertation will establish and illustrate the evolution of Borden’s war consciousness and philosophies surrounding warfare and its impact on society. Borden’s narrative focus began as intensely personal and situated in the aristocratic world, which was familiar to her, but evolved between wars and had opened up and shifted in a more political direction by the end of World War II. In order to prove this and explore how the wars affected Borden’s writing, the dissertation will strive to answer the following questions: To what extent did Borden’s novels reflect the events of the two war eras How did Mary Borden valuate the aristocracy and why In what way was her opinion of the aristocracy influenced by the wars and her contemporary era as a whole What kinds of themes are adopted in the novels depending on whether they are pre-, during or post-war period and how much do they differ To what extent do Borden’s themes reflect the transitions in society and the changing roles of men and women that resulted from the two wars 1.2. Proposed Structure The proposed dissertation will be structured in five chapters set out around the following topics: Introduction – Sets out the biography of Mary Borden in broad strokes, introduces the research questions and aim set out above and explains the choice to focus on Borden’s novels and memoirs because they more directly show the influence of the war on Borden’s consciousness and is less restricted by the mandatory commentary on form that poetry elicits. Borden and World War I – Borden’s memoir will be the foundation that a discussion around her opinions of the aristocracy and its influence on the coming and effects of the war is built. Borden and World War II – Debates the new ideas introduced by Borden that were not present in her writing on the great war and uses her other memoir to again research how her life at this stage influenced the thinking in her writing. The impact of war on Borden’s literary consciousness – Establishes the reason Mary Borden should be read as a war novelist because of her evolving consciousness in her novels regarding the causes and effects of war on society. Conclusion – Mary Borden was very much a novelist shaped by the two word wars and her own heritage strongly influenced her thinking around the impact the war had on herself and society at large. By structuring the dissertation in this manner – with the writing from each war in separate chapters the clarity of the argument will benefit in that it is easier to draw upon separate sources and build comprehensive profiles of how Borden wrote about the two wars. Once such profiles have been established, the fourth chapter can use these as the foundation of empirical evidence upon which to base a coherent exploration of the evolution of Borden’s war consciousness in her writing. This chapter will provide the opportunity for the author’s analytical skillset to be proven. Literature Review 2.1 Primary literature The two chapters on the world wars will use two of Borden’s memoirs as the foundation for arguing how Borden’s life influenced her work. The Forbidden Zone will be analysed for the chapter on World War I and Journey Down A Blind Alley will be used for World War II. Further, the chapter on WWI will centre upon three novels that present some of Borden’s central themes and a chronological scope of the war: The Romantic Woman is a story of aristocracy before the war, Sarah Defiant centres upon a love affair during the war and finally Jehova’s Day portrays England in the post-war period. Reference will also be made to Jericho Sands and A Woman With White Eyes. As Borden’s writing on war shifted in a more political direction around WWII, the analysis will not abide by a particular chronology in this chapter. The main texts are: You the Jury – setting the stage for the war and depicting it – The Hungry Leopard as a work containing Borden’s broader political and sociological points thoughts on the war era from 1937 to 54 and Margin of Error – a work concerned with colonialism and its role in the war. Other referenced works will include Catspaw and Passport for a Girl. 2.2 Secondary sources These will include a mixture of historical sources and literary criticism. Carol Acton’s theories set forth in Diverting the Gaze: The Unseen Text in Women’s War Writing will be used for some literary theory concerning women writing about war and the discussions on Borden’s life and memoirs will be substantially aided by Jane Conway’s – Borden’s biographer – work. Literary critics will include M. Higonnet, S. Ouditt,, F. Mort and T. Tate as they have all done substantial work concerning female writers of the war and their relationship to identity. Historical background will be works by B.A. Waites, M.L. Bush and B.W. Tuchman along with other sources yet to be identified. Methodology The approach will be independent analysis of the primary sources, using secondary sources primarily to argue against and some to support and provide background. Further sources will be identified by using Jane Conway’s the bibliographies of Conway and other sources already identified as well as web searches on databases such as JStor and Project Muse. Preliminary Bibliography 4.1 Primary literature Borden, M., 1929. The Forbidden Zone Borden, M., 1946. Journey Down A Blind Alley Borden, M., 1916. The Romantic Woman Borden, M., 1931. Sarah Defiant Borden, M., 1929. Jehova’s Day Borden, M., 1925. Jericho Sands Borden, M., 1930. A Woman With White Eyes Borden, M., 1952. You the Jury Borden, M. 1956. The Hungry Leopard Borden, M., 1954. Margin of Error Borden, M., 1950. Catspaw Borden, M., 1939. Passport for a Girl 4.2. Secondary sources Gubar, S., Gilbert, S.M. â€Å"The Madwoman in the Attic.† New Haven: Yale University. Heilbrun, C.G., Higonnet, M.R., 1983 The Representation of women in fiction. Vol. 7. Johns Hopkins University Press. Higonnet, M.R., 1987. Behind the lines: Gender and the two world wars. New Haven: Yale University Press. MacKay, M., 2010. Modernism and World War II. Cambridge: Cambridge University Press. Mort, F., 2006. â€Å"Scandalous Events: Metropolitan Culture and Moral Change in Post-Second World War London.† Representations 93.1 (2006): 106-137. Ouditt, S., 1994. Fighting Forces, Writing Women: Identity and Ideology in the First World War. London: Routledge. Raitt, S., Tate, T., eds, 1997. Women’s fiction and the Great War. Oxford: Clarendon Press. Tate, T., 1998. Modernism, History and the First World War. Manchester: Manchester University Press. How to cite Two World Wars A Journey of Borden’s Fiction, Essay examples

Human Resource Management

Question: Write an essay on Human Resource Management. Answer: Introduction: The physician labors are referred to the medical professionals such as physicians and surgeons who are most deals with treating the injuries as well as illness. The major purpose of the physician labors are maintaining as well as enhancing the health and well being of the patients. The generic responsibilities of the physician labors are examining the patients, evaluating past medical records, prescribing medications as well as arranging and interpreting the necessary medical tests. In the current paper the general state of the physician labor of Mississippi State has been identified and analyzed discussed in a detailed fashion. In addition various trends regarding the specialty physician labor of Mississippi State has been evaluated in this paper. Discussion: It has been identified from various studies that the physician labors of the Mississippi State have been suffering from significant change in Medicaid/Medicare reimbursement. A high range of uninsured patients as well as large number of chronically ill patients also raises a great problem for the state physician labors (Gadbois et al., 2014). As the Mississippi State is a large rural state the majority of the patients find it difficult to find medical care due to excessive distance. In addition to that, the climate along with the relocation factor greatly hinders the recruitment as well as retention of the physician labors. It has been identified that only two physician labors can be found to every 1000 residents in the state of Mississippi. Moreover, the physician labors are not evenly distributed relative to the population of Mississippi State. It has been stated that 56% of the entire physician force are located in four urban areas of the state, which leaves behind 51 to 82 unders erved counties (Hooker, Brook Cook, 2016). It has been also identified that majority of physician labor i.e. 78% are male. At the same time the extensive study on the general state of Mississippi physician labor force it has been disclosed that Mississippi has slightly more advantage in respect to having the specialty physician labors in comparison with the general physicians. However, Mississippi has the discrepancies with the national state of physicians (Kippenbrock et al., 2014). Mississippi has 7.5% of entire specialty physician labor force in comparison with 20% of physician labor. Mississippi consists of only 4% of physician labors as pediatricians. In addition to that, it has been also observed that the specialties physician labors are nearing towards the retirement (AAMC, 2016). Conclusion: From the above discussed research paper it can be identified that the physicians of Mississippi faces a great deal of the challenges such as climate, greater ill population, distance of medical care. Therefore, the physician labors are highly difficult to employ and retain in the Mississippi state. In this situation there are very small numbers of physicians are available in the respective state. Being a large rural state, citizens of Mississippi faces a great challenge in respect to finding the medical care due to physical distances. Therefore, Mississippi needs extensive development so that the physician labors can be recruited and retained. Reference List: AAMC. (2016).Aamc.org. Retrieved 19 June 2016, from https://www.aamc.org/ Gadbois, E. A., Miller, E. A., Tyler, D., Intrator, O. (2014). Trends in state regulation of nurse practitioners and physician assistants, 2001 to 2010.Medical Care Research and Review, 1077558714563763. Hooker, R. S., Brock, D. M., Cook, M. L. (2016). Characteristics of nurse practitioners and physician assistants in the United States.Journal of the American Association of Nurse Practitioners,28(1), 39-46. Kippenbrock, T., Buron, B., Odell, E., Narcisse, M. R. (2014). Minimal changes and missed opportunities: A decade look at nurse practitioners in the lower Mississippi River Delta states.Journal of Professional Nursing,30(3), 266-272.